Referring Students to Campus Resources
By Heather Landers
At a college or university, there are numerous resources to assist students with various academic and personal issues that may come up during the course of their studies. In many cases, instructors may be the first to notice changes in student behavior or academic problems that could indicate problems in other areas of a student’s life. In these cases, instructors may want to refer students to campus resources.
Students at CSU have access to many campus resources—staffed by trained professionals—designed to assist them. Generally speaking, these resources are well known to CSU faculty, staff, and students.
Referring a student to one of these can prove awkward, however, particularly if a relationship or rapport with the student has not (yet) been established. In my experience, though, students are rarely embarrassed by such referrals and are generally open to hearing about anything that will help improve their academic and personal lives.
Suggestions for Making Referrals:
- Ask the student to stay after class or visit you during office hours. Clearly, a referral conversation is a private matter that shouldn’t be broadcast to others in the class.
- Approach the student in a caring and non-judgmental way. Talk about behaviors you have noticed that are leading you to suggest the student seek out a campus resource.
- Normalize “getting help.” Students often feel shame when they need to seek out additional services, feeling, instead, that they should be able to “do it on their own.” Remind them that hundreds or thousands of students use these services at the University.
- Ask the student if they have ever heard of the resource to which you are referring them. That way, the student can let you know if they are already working with that campus office. If you’re talking with the student and sense they’re in crisis, walk them over to the University Counseling Center at Aylesworth Hall. If the student is reluctant or unwilling to go, follow up with Student Case Management at (970) 491-8051.
- Follow up with the student later to ask if they’ve sought the resource you talked about. Remember, though, seeking help is ultimately the student’s choice. Encourage without judgment.
A Quick Guide to Resources at Colorado State University:
Academic coaching and other academic support including tutoring for many lower division courses, study instruction strategies, career counseling, peer mentoring and leadership development. Students must meet specific criteria for services (low-income, first generation, or learning/physical disability). Documentation of disability should be on file with RDS.
Eagle Feather Tutoring Program is a free service available to students on a walk-in or appointment basis at the NACC office. Tutoring schedules are posted on website.
TILT's Learning Programs are designed to enhance students' educational experiences by teaching academic skills, supporting work in courses, providing preparation for life after graduation, and offering enrichments that go beyond the classroom. Programs include: Arts and Sciences Tutoring, Academic and Study Skills Workshops and Online Resources, Academic Coaching, Enrichment Programs, and Private Study Rooms.
Accommodation Support for Students with Disabilities
Assists with providing students with disabilities equal access to technology and electronic information. Services include assistive technology (adapted computing hardware and software) assessments, accommodations, training and technical assistance. Students must provide appropriate documentation of disability and be referred through RDS.
Morgan Library has seven AT Rooms available for reservation by CSU students, faculty and staff.
Both labs have adapting computer services available for use by any student. They are located in the corners of each lab and are loaded with software packages for speech recognition, reading and writing, and blind and low vision support. Reservations must be made online, in person or by phone.
Resources for Disabled Students (RDS) helps facilitate the educational pursuits of students who have disabilities by coordinating a variety of services. Support services fall into three categories: accommodations, awareness, and advocacy. These three services areas relate to and complement one another to help lessen the negative effects that limitations or disabilities may have on students in an academic environment.
Other Support Services
Assists with the transition of veterans and adult students to campus life; facilitates academic success through programs/services and referrals, including: information on scholarships, awards, programs and services, one on one consultation, and community building.
Internship and career planning resources, job/internship search tools, and information to help choose a major or graduate school. Conducts career fairs and on-campus interviews with employers.
Academic advising for undeclared students, those seeking a controlled major and those planning a career in a health-related profession. Assists non-admitted students wanting to take courses and well as students needing to withdraw.
Individualized services for "academic mentoring" including cognitive exercises to help with study skills, memory-building strategies, organizational skills, time management, self-advocacy and semester academic planning. Referral from VA or DVR or self-pay ($50/hr).
CSU Health Network is an integrated and innovative approach to providing seamless and comprehensive quality mental health and medical services. Students registered for six or more credit hours pay fees that make them eligible for services.
Diagnostic screening and testing of difficulties with attention, focus, learning, and visual perception (Irlen Syndrome) for fee-paying students.
In difficult situations, which might include medical, mental health, personal or family crisis, illness, or injury, a student might benefit from a coordinated needs assessment, appropriate referral, and follow-up. Student Case Management focuses on minimizing the impact of an incident or a student's behaviors on her/himself, faculty and staff, other students, as well as their academic career and balancing a student's individual needs with those of the CSU community.
Below are a selection of programs and services designed to support students in a variety of ways and provide opportunities to successfully participate in, and contribute to, the diverse campus environment.